At Retroul, we are committed to providing a seamless shopping experience for our valued customers. Please review our detailed shipping policy below, including order processing time, shipping time, shipping fees, and tracking information.
| Aspect | Timeframe |
|---|---|
| Order Processing Time | 3-7 business days |
| Shipping Time | 10-15 business days |
| Total Delivery Time | 13-22 business days |
| Shipping Fees |
Free for orders over $80 $3.99 for orders below $80 |
Please note the following information:
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Order Processing Time:
- We require 3-7 business days to process and prepare your order for shipment. During this time, we carefully pack and conduct quality checks to ensure your items are in perfect condition.
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Shipping Time:
- Once your order has been processed, it will be shipped and delivered within 10-15 business days. Please note that factors such as customs clearance, holidays, or unforeseen delays may impact the actual delivery time.
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Shipping Fees:
- We offer free shipping on orders totaling $80 or more. For orders below $80, a flat shipping fee of $3.99 will be applied. It is important to note that all prices listed on our website, including shipping fees, are inclusive of taxes. Therefore, customers are not required to pay any additional taxes during the checkout process.
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Order Tracking:
- As soon as your order is shipped, you will receive a confirmation email with a tracking number. This tracking number will allow you to track the progress of your shipment.
- To track your order, please visit our tracking page at https://www.retroul.com/pages/track-order and enter the provided tracking number.
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Undelivered Orders:
- If you have not received your order within 45 days from the date of shipment, please contact us immediately at contact@mail.retroul.com. Our dedicated customer support team will assist you in locating your package or initiate the necessary steps to resolve the issue.
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Address Accuracy:
- Customers are responsible for providing accurate and complete shipping information during the checkout process. To avoid any delivery issues or delays, please ensure that the shipping address provided is correct.
- In the event that an incorrect or incomplete address is provided, please contact us as soon as possible. While we will make every effort to assist you in correcting the address, please note that changes may not be possible once the order is shipped.
We strive to provide accurate and up-to-date shipping information; however, please note that shipping times may vary depending on external factors beyond our control, such as customs procedures or unforeseen circumstances.
If you have any further questions or concerns regarding our shipping policy, please do not hesitate to contact us at contact@mail.retroul.com. Our dedicated customer support team is here to assist you and ensure a smooth shopping experience.
Please note that this shipping policy is subject to change without prior notice. We recommend reviewing the policy periodically to stay informed about any updates.
